Joanne Isabel Tse Vai Ling

Team Lead, Executive Assistant

Details

Operations and people leader with nearly two decades of progressive experience in executive support and EA team management across multinational environments. Currently heading a regional Executive Assistant Services team at Standard Chartered, with global programme responsibilities. Track record spanning C-suite executive assistance, cross-border team leadership, and large-scale office operations across Malaysia and the APAC region. Known for building reliable, high-performing teams and translating service feedback into measurable improvements.

• Team Lead, Executive Assistant

  Since August 2025

  

  Standard Chartered Global Business Services Sdn Bhd

  Bank

  • Lead a regional pool of Executive Assistants, overseeing service delivery and maintaining high standards of executive support across the organisation • Monitor team performance against KPIs, driving continuous improvement and Service Receiver satisfaction • Conduct structured ongoing and year-end performance evaluations, consolidating feedback to support EA development • Facilitate quarterly Service Receiver engagement sessions, translating feedback into actionable service enhancements • Manage staffing coverage and continuity by coordinating primary and cross-border backup arrangements during absences and peak periods • Oversee attendance, leave tracking, and in-office scheduling to ensure optimal team coverage • Lead global management of the EAS Catalyst programme, including calendar governance and approval workflows • Collaborate with EA Leads and cross-functional teams to plan and execute internal events • Support senior leadership in driving strategic initiatives and operational improvements • Design and enforce service delivery processes and methodologies to ensure effective monitoring, control, and quality assurance

• Executive Business Manager, CEO Office

  June 2025 - August 2025

  

  Intrix Renewable Sdn Bhd

  Energy & Heating Solutions

• Regional Office Manager

  October 2024 - April 2025

  

  Deloitte Malaysia Sdn Bhd

  Business Management Consultant

  • Manage a regional pool of Executive Assistants and Country Office Admin Leads • Maintain Office and Executive Assistant policies and procedures • Manage the allocation of all Executive Assistants to Partners • Supervise all SEA office premise management, business continuity plans, and workspace safety • Supervise, coach and support a team of Executive Assistants that support the Malaysian-based Partners in delivering day-to-day executive support and Office Administration staff for office up-keep • Act as the main point of contact for coordination with the facilities management team in Deloitte • Act as the Lead coordinator in organizing office events • Prepare for ISO Audits as required • Attend Office-related meetings (eg OSHA, Fire Warden Team) • Supervise and manage all renovation related activities • Facilitate in apartment sourcing for Staff and payment schedule • Executive Assistant to Senior Partners • Manage and maintain Senior Partner’s schedules, appointments, travel & hotel arrangements • Assist in compiling and producing meeting presentation materials • Submit timesheets and expense claims

• Head of Admin & General Affairs, PA to MD

  Since December 2012

  

  CMA CGM Malaysia Sdn Bhd

  Shipping & Logistics

  • Provide full range of confidential personal assistance to MD and Directors. • Secretarial duties: appointments, international travel & accommodation, business schedule. Arrangement of visitor’s accommodation and transport. • Convey, coordinate, supervise and follow up MD’s instructions to management team. • Undertake special assignments, ad-hoc tasks and duties by requirement of MD and Directors. • Main coordinator for APAC-wide CXO-level meetings and events, etc. • Manage contracts and price negotiation with vendors for facilities, utilities, company vehicles, tenancy agreements, service providers, contractors, interior designer, insurance, Telco provider, etc. • Oversee scheduling of meetings, coordinate facility maintenance services, manage office supplies inventory and monitoring of employee attendance record. • Purchase requisitions, bills and payments verification with in-house finance SAP application. • Working closely with Regional and Head Office Real Estate team with contractors and Interior Designer company on any office move, refurbishment, reinstatement and full renovation projects for Malaysia offices. • Oversee update and maintenance of attendance system. • Development, guidance and supervision of administration team. In charge of the overall internal efficiencies of the company providing support to other divisions of the business. • Implementation of updated and new measures and practices in line with market changes to improve the internal efficiencies of the company. • Preparing annual admin budget and cost analysis. Managing actual expenses vs budget in all areas under my portfolio. • Documentation storage management, renewal of travel and office Insurance. • Managing sublease tenant, working with brokers for prospect if tenant decides to not renew lease.

• Project Administrator

  February 2012 - December 2012

  

  Deloitte Consulting SEA

  Business Management Consultant

  • Perform secretarial duties and handle confidential matters for the client. Meeting minutes. • Recurring Reports Monitoring (Project Status Report & RAID Log). • Time report and expense tracking (including project billings). • Electronic Document Management (Housekeeping of Project Documents). • Project orientation/on-boarding. Update of project policy. • Logistic arrangement. Leave tracking. • Organization of project meetings. Publishing of related communications, monthly newsletter.

• Technical Resource Administrator for ASEAN

  February 2009 - February 2012

  

  IBM Malaysia Sdn Bhd

  Technology

  • Scheduling meetings and teleconferences. Meeting minutes. • Coordination, organization and arrangements for Technical Resource Programme events within ASEAN (Malaysia, Singapore, Thailand, Vietnam, Indonesia and Philippines).

• Administrator and PA to CEO

  August 2006 - November 2008

  

  Swetech Sdn Bhd / Frame–Works Ltd (Labuan)

• Administration Assistant

  December 2005 - June 2006

  

  Vision International Labuan

• Corporate Secretary Assistant

  August 2003 - May 2004

  

  EQ Trust (L) Limited

• BA (Hons) Business Inform. Technology 2000 - 2001

  

  INTI College MY & Coventry University UK

  Nilai

• BCSDP Business Information Technology

  1999 - 2000

  

  INTI College

  Sabah

• UFP Computer Science

  1998 - 1999

  

  INTI College

  Sabah